State Farm® Insurance Agent Paul Clark

"I’ve been a customer of Paul Clark State Farm for many years, and the service has always been outstanding—whether in person or over the phone. Cheyenne always answers with a cheerful attitude and is incredibly helpful. I stopped in today to make a few changes and was greeted kindly and assisted promptly. Deonna has always been wonderful as well, and today I was helped by (I believe) Theresa, who was patient, knowledgeable, and truly took the time to explain everything and help me out. I genuinely appreciate the entire team. Their consistent kindness and professionalism are the reason I continue to trust Paul Clark State Farm with my insurance needs"

"Every time I call State Farm, Teresa has always helped of Bobby beyond answering all questions. Even answering some that I didn't even ask just to help me be more informed."

"This fine business exudes all the characteristics of professionalism and beyond take note BBB."

"I had nvr really dealt with staff b4 now. There was alot about my insurance I didn't understand till she explained perfectly. I accidentally changed my mind and she fixed it in few seconds. I like having peace of mind they gave me. Like a good neighbor statefarm is there."

"The Staff here have always been amazing with me. Thank you, Teresa Andrews, for being nothing short of amazing!"

"Theresa was great. Very pleasant to speak with. She answered my question about our policy. We are glad we went with State Farm."

"Theresa was amazing! She clearly answered our questions and had us on our way in no time. Thank you Theresa for making yourself available to us."

"The staff is AMAZING!! Teresa is so kind, professional, helpful and all together an amazing person to speak with. Thank you!"

"Bethanie is awesome! I’ve been with State Farm for along time and I’m very pleased with my services ❤️"

"Theresa was great help"

"Paul Clark office had beseem very helpful with setting up and transferring my car insurance when I purchased a new car. They are always willing to help with my rented insurance also. I would recommend them to anyone."

"Cheyenne and all staff are very accommodating and helpful. Anytime I have a question they are always very quick to return my calls same day and tolerate my 20 questions I always have!"

"Worst company to ever deal with, pure incompetence."

"I am a returning client to State Farm but my first time with Paul Clark. I am dissatisfied with the miscommunication from the agent Derek and whomever the lady is that contacted me from their office today. I previously spoke with Derek regarding my vehicle suddenly not moving forward. I let him know my vehicle was at home, which made me ineligible to use roadside assistance because the vehicle was not on the roadside. I informed Derek that I had another prepaid tow service that I would use to get my vehicle to the shop. I was aware that I was not eligible for roadside assistance reimbursement. I asked for clarification on roadside assistance clause regarding the 1 hour of mechanical services toward transmission problems. Dereck informed me that it’s only $85 toward the mechanics labor, no matter the fee I would be charged. He said to bring in my receipt after I pay for my transmission and they could refund me $85. I had the receipt dropped off because I had an emergency. I got a call from a lady with State Farm this morning, letting me know that they have my receipt and it was placed on Derek’s desk, however he has no recollection of speaking with me regarding the reimbursement. She repeatedly told me that they will not pay me for anything to do with my transmission. After bringing Derek on the line, he says that he only recalls talking to me when I first purchased the insurance from them. I reminded him of parts of our conversation and he clearly has amnesia and recalls nothing. The lady is steadily informing me that they don’t offer any transmission reimbursement of any kind. I ask her to pull up the clause and explain it to me. She must have found it because now she says bring in a receipt where the tow truck driver worked on your transmission for an hour and not the shop. I am unaware that tow truck drivers repair or work on transmission’s so I’m confused. I again say I only did what I was advised to do and would have never sent the receipt if I wasn’t told to. The lady acted as if I was trying to fraudulently get $85 out of State Farm, when I pay more than double that a month for my 2 vehicles. I wish they would have simply said there’s been some miscommunication somewhere and we don’t cover that. I would have understood. I did not like the hostility from the lady as if I knowingly did something wrong. I will be switching agencies in the future but sticking with State Farm."

"Called to make a payment, Cheyenne took the call. She handled it flawlessly. Was very fast, very professional!! Nice office."

"Great. 10/10 Recommend, for the same reasons I wrote about elsewhere; I first found the Paul Clark State Farm Ins. because it was close to where I moved in Battle Creek. When I moved back to Portage, I tried a few local agencies here, they didn't compare, so I went back to Paul Clark's agency. they've been great about with finding ways to do business on line, and by mail. They've been patient when I asked about looking for any discounts that might help me, and did find a way that helped. the quality of their service had been consistently professional & friendly in my 12+ years of doing business with them."

"Been with Paul Clark State Farm for a few years now always fast and friendly help. Big thank you to Bethanie!!"

"Ms Lakreashia Daniels was the most helpful, professional and kind worker. I was pleased with how she helped me and worked with me. Thank you so much Lakreashia for your help and your patience. Keep up the good work. Kecia Collins"

"I filed a claim online and within an hour my local State Farm agency reached out to see if there was anything they could help with. Where my vehicle was at there was a possibility it could be towed, it was illegally parked. I couldn’t get a hold of the claims adjuster assigned to my vehicle so I called back my local State Farm agency and the manager Kate, got on the phone with whoever and within a few minutes, the claims adjuster called me. I always have great service whenever I deal with this office!"

"Cheyanne is awesome! She really took the time and listened and was able to help me save some money. I highly recommend!"

"Very Helpful and Friendly!"

"Everyone there is always so nice and wanting to work with me on everything"

"Love State Farm Paul Clark’s office …I talked to Ken, he was very helpful, polite, and got the job done in a timely matter..,"

"Ms Teresa it's always very helpful and help me understand what I'm doing and breaks everything down so that I understand"

"Cheyanne was very helpful and great customer service!"